Ever felt wronged by an unexpected baggage fee from United Airlines? A complaint letter can help you fight unfair charges. It’s your formal way to explain the issue. Use it when you believe you were incorrectly charged. This could be due to unclear policies or staff error.
Need help writing that perfect complaint letter? You’re in the right place. We’ve crafted some templates for you. These examples cover different unfair baggage fee situations.
Consider this article your toolkit. It will assist you in crafting a strong, effective complaint. We want to make the process smooth. Let’s get started and get your money back!
Complaint Letter To United Airlines For Unfair Baggage Fee
[Your Name]
[Your Address]
[Your Phone Number]
[Your Email Address]
[Date]
United Airlines Customer Relations
[United Airlines Address]
Subject: Complaint Regarding Unfair Baggage Fee – Flight [Flight Number]
Dear United Airlines Customer Relations,
I am writing to express my dissatisfaction with a baggage fee I was charged on flight [Flight Number] from [Departure City] to [Arrival City] on [Date].
My baggage met the size and weight requirements outlined in United Airlines’ baggage policy. I confirmed the dimensions of my bag prior to arriving at the airport, and it was well within the allowed limits.
However, the agent at the check-in counter insisted on charging me a fee of [Amount] for my baggage. I attempted to explain that my bag met the requirements, but the agent would not reconsider the charge.
I request a refund of the baggage fee, as I believe it was unfairly assessed. I have been a loyal United Airlines customer for many years and have always adhered to your baggage policies. I have also attached a copy of my ticket and baggage claim.
Thank you for your time and attention to this matter. I look forward to your prompt response and resolution.
Sincerely,
[Your Name]
How to Write Complaint Letter To United Airlines For Unfair Baggage Fee
1. Subject Line: Capturing Their Attention
The subject line is your initial entreaty. Avoid generic phrases. Instead, be specific and assertive. For example:
- “Complaint: Unjust Baggage Fee – Flight [Flight Number] – Booking Reference [Booking Reference]”
- “Demand for Reimbursement: Erroneous Baggage Charge on Flight [Flight Number]”
2. Salutation: Setting a Civil Tone
Maintain a respectful, though not obsequious, tone. Address the letter to a specific department if possible. Otherwise:
- “Dear United Airlines Customer Relations Department,”
- “To Whom It May Concern,” (Use sparingly, it can seem impersonal)
3. Introduction: Stating Your Case Succinctly
In the opening paragraph, immediately articulate the purpose of your letter. Be unambiguous and avoid preambles. Mention your flight details.
Example: “I am writing to formally contest a baggage fee of [Amount] that I was wrongfully charged on flight [Flight Number] from [Departure City] to [Arrival City] on [Date]. My booking reference is [Booking Reference].”
4. Body Paragraphs: Substantiating Your Grievance
This section requires meticulous detail. Chronologize the events meticulously. Did you pre-pay? Was the baggage within stipulated dimensions? Were you provided with a lucid explanation at the airport?
- Provide detailed information about your baggage (size, weight)
- Reference any documentation (boarding pass, baggage receipts, emails)
- Explain why you believe the fee was unwarranted (e.g., previously confirmed baggage allowance, faulty scale, inconsistent application of rules)
5. Evidence: Fortifying Your Argument
Include copies of any supporting documents, such as boarding passes, baggage receipts, screenshots of booking confirmations indicating baggage allowance, or any correspondence with United Airlines representatives.
Note: Never mail originals. Retain them for your records.
6. Desired Resolution: Articulating Your Expectation
Be forthright about your desired outcome. Do you seek a full refund? A partial reimbursement? Perhaps an apology and assurance that such an incident won’t recur?
Example: “I request a full refund of the [Amount] baggage fee. I also expect a written apology for the inconvenience and miscommunication I experienced.”
7. Closing: Encouraging a Timely Response
Conclude with a professional closing and a deadline. Indicate your preferred method of contact. For example:
- “I expect a response within [Number] days outlining the steps you will take to resolve this matter. You can reach me at [Phone Number] or [Email Address].”
- “Thank you for your time and attention to this matter. I look forward to your prompt response.”
- “Sincerely,” or “Respectfully,” followed by your full name and signature (if sending a physical letter).
Frequently Asked Questions: Unfair Baggage Fee Complaint to United Airlines
This section addresses common queries regarding complaint letters to United Airlines for unfair baggage fees. It provides guidance on understanding, drafting, and submitting effective complaints.
1. What constitutes an “unfair” baggage fee?
An unfair baggage fee typically refers to charges assessed incorrectly, in violation of published policy, or due to misleading information provided by airline staff.
2. What information should I include in my complaint letter?
Your letter should include your flight details (date, flight number, origin, destination), booking reference, a detailed description of the incident, the amount of the disputed fee, and copies of supporting documentation (receipts, boarding passes).
3. Where should I send my complaint letter?
You should submit your complaint through United Airlines’ official customer service channels, typically available on their website or via postal mail to their customer relations department.
4. How long does it typically take to receive a response?
Response times vary, but United Airlines usually acknowledges complaints within 15-30 business days. Resolution times may take longer depending on the complexity of the issue.
5. What if United Airlines denies my claim?
If United Airlines denies your claim, you may consider escalating the complaint to the Department of Transportation (DOT) or pursuing alternative dispute resolution methods.
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