In this article, we will learn how to write a complaint letter to travel agency for wrong travel itinerary.
Writing a complaint letter to travel agency for wrong travel itinerary can be a frustrating experience if it is not handled properly.
Here are a few tips to help you write the perfect complaint letter to travel agency:
- Start by explaining what happened.
- Explain why the problem occurred and why you think it should have been avoided.
- Describe the impact the situation had on you and your family.
- Make sure you include contact information for any witnesses to the event.
- Summarize the situation in one or two short paragraphs.
- Close with a request for a response.
Let’s dive into some samples.
Complaint Letter Travel Agency Wrong Travel Itinerary
Here Are Some Samples To Guide You.
Sample #1
Dear [Name of Travel Agency],
I am writing to complain about the wrong travel itinerary that I received from your agency. I booked a trip to [City Name] last month, but when I received the itinerary, it showed that I was supposed to be traveling to [City Name] instead.
I was really disappointed with the mistake, and I was not happy about having to change my plans. I am now looking for a new travel agency to book my next trip. I would really appreciate if you could help me find one.
Thank you for your time.
Sincerely,
[Your Name]
Sample #2
Hello,
I would like to file a complaint against your travel agency. I booked a trip to Japan last month and received a wrong itinerary. The itinerary I received said that I would be spending a majority of my time in Tokyo, which is not the case at all. I ended up spending most of my time in Osaka and Kyoto, which were both very far from Tokyo.
I was very disappointed with the itinerary and would like to ask for a full refund. I would also like to warn other potential customers about your agency. I will be keeping my file open and will definitely contact the authorities if I do not receive a satisfactory response.
Thank you for your time.
Sincerely,
[Your Name]
Sample #3
Dear [Name of Company],
I recently booked a trip with your company, and I was dismayed to receive a wrong itinerary. I was supposed to fly out to [City Name],
but I ended up flying to [City Name] instead. As a result, I missed my connecting flight to [City Name], and I had to spend the night in [City Name] instead. This ruined my entire trip.
I was really looking forward to my trip, and now I’m really disappointed. I would really appreciate if you could reimburse me for my expenses,
including the cost of the hotel and the missed flight. I would also appreciate if you could apologize to me for the inconvenience that your mistake caused.
Thank you for your time,
[Your Name]
Sample #4
Dear [Name of Travel Agency],
We have just received our travel itinerary for our vacation to [Destination]. Unfortunately, it is clearly wrong. In particular, the first leg of our trip is listed as going from [City] to [City], but the actual destination is [City] instead.
We also booked our flights separately, and the itinerary says that our flight leaves from [City] but the actual flight leaves from [City] instead. Furthermore, the itinerary also lists a connecting flight from [City] to [City] which does not exist.
We are very concerned about our trip and would like to know what can be done to fix the error. Please provide us with a full refund for the tickets we have already purchased as well as a new travel itinerary that is correct. We would also like to know how we can prevent this from happening in the future.
Thank you for your time.
Sincerely,
[Your Name]
Sample #5
Dear [Name of Travel Agency],
We are writing to complain about the incorrect itinerary that we received from your company.
We booked a trip to Europe with your company last month, and when we received our itinerary, we noticed that our trip had been drastically changed. Instead of visiting beautiful cities like Paris, Rome, and Amsterdam, our itinerary had us traveling to places like Turkmenistan and Azerbaijan.
We were extremely disappointed with the new itinerary, and we are now seeking a refund for our travel expenses. We hope that you will take our complaint seriously and make sure that future customers do not experience the same mistake that we did.
Sincerely,
[Your Name]
Complaint Letter Travel Agency Wrong Travel Itinerary #6
Dear Travel Agency,
I am writing to complain about the wrong itinerary that I received from your company.
I booked a trip to France with your company last month, but when I arrived at the airport, I discovered that my itinerary had been changed. Instead of going to Paris, I was sent to Spain.
This caused a lot of inconvenience for me and I am now looking for a new travel agency to book my next trip. I was really looking forward to visiting Paris, and I am disappointed that my trip was ruined because of your mistake.
I would like you to refund my money for the trip, and I would also like you to apologize to me for the inconvenience that your mistake caused.
Thank you for your time,
[Your name]
Sample #7
Dear Travel Agency,
I recently traveled to _____ and I was extremely disappointed in the itinerary you provided me. The first leg of my trip was to _____, and I was not happy with the stop there. I thought the city was unremarkable and the tour was not particularly interesting.
The next stop was to _____, and I again did not enjoy the city or the tour. The remainder of my trip was also disappointing. I thought the final destination, _____, was okay, but I was not impressed with the surrounding area.
Overall, I thought the travel itinerary you provided was inaccurate and did not provide me with the experience I was hoping for. I would recommend that you go back to the drawing board and create an itinerary that is more suited to my interests and needs. Thank you for your time.
Sincerely,
[Your Name]
Sample #8
Dear [Name of Travel Agency],
We were extremely disappointed with our recent trip to [City Name] that was booked through your company. The itinerary that we received was completely wrong and did not match what we were told when we made the reservation.
We had to call multiple times to get clarification, and even then, the itinerary was never exactly what we were expecting.
We paid a lot of money for this trip, and we would really like a refund. We will not be using your company again, and we would recommend that others do the same.
Thank you for your time and attention to this matter.
Sincerely,
[Your Name]
Sample #9
Hello,
I recently booked a trip with your company and was very disappointed with the itinerary. I was supposed to fly out to Europe and spend a few days in each city, but my flight was canceled and I was put on a different itinerary that took me all the way to Japan.
I was not able to visit any of the places I had planned on visiting. I was also not able to take any of the excursions that were included in my original itinerary. I was not happy with the entire experience and would like to request a refund.
Thank you for your time,
[Name]
Sample #10
Dear [Name of Travel Agency],
We are writing to you to express our concerns with the travel itinerary you provided for our trip to [City Name] last month.
We were extremely disappointed with the travel experience we had with your agency. The itinerary you provided was not accurate at all, and we ended up spending a lot of extra time and money on unnecessary travel arrangements.
We would like you to reimburse us for all of the money we spent on this trip, as well as for the inconvenience and stress that this caused.
Thank you for your time, and we look forward to hearing from you soon.
Sincerely,
[Your Name]
How To Write A Complaint Letter Travel Agency Wrong Travel Itinerary
If you have booked a travel itinerary through a travel agency and you feel that the tour has gone wrong, here are six tips for drafting a complaint letter.
1. State the facts of your case clearly
In your complaint letter, be as specific as possible about the wrong travel itinerary that you experienced. For example, state the name of the travel agency you used, the name of the tour company you contracted with, the name of the tour you booked, and the dates of the tour.
2. Explain your concerns
Explain why you feel the tour went wrong. For example, did the tour company fail to provide the promised services?
Did the tour company provide inferior products or services compared to what was advertised? Did the tour company fail to meet the expectations that you had?
3. Demand a refund or a change in the travel itinerary
If you feel that the tour went wrong, demand that the travel agency refund your money or change the travel itinerary so that you are not on the tour. Be clear about what you want and why you feel it is necessary.
4. Be polite but firm
Be polite but firm in your complaint letter. You want the travel agency to listen to you and to take your concerns seriously.
5. Keep copies of your correspondence
Keep copies of your correspondence with the travel agency. This will help if you need to file a complaint with the Better Business Bureau or if you need to pursue legal action.
6. Stay calm and patient
If you are dealing with a difficult travel agency, be calm and patient. Let the agency know that you are unhappy with the tour and that you want to fix the problem. Be prepared to be patient while the agency tries to resolve your complaint.