In this article, we will learn how to write a complaint letter for bad service from a hotel.
When writing a complaint letter about a hotel, it is always a good idea to write in a friendly tone.
Start off by acknowledging the hospitality and professionalism of the hotel staff.
Then tell them what part of their service left a negative impression on you.
And finally, give them your contact information so they can contact you directly with any questions.
You may also want to include some feedback to let them know what would have made their service better in the future.
Let’s look at some examples.
Complaint Letter Bad Service Hotel (10 Samples)
Here Are Some Samples To Guide You.
Sample #1
Dear [Hotel],
I was extremely disappointed with the service I received at your hotel. The room was dirty, the staff was unhelpful and the food was terrible. I would not recommend this hotel to anyone.
I had hoped to enjoy my stay at your hotel, but instead I was left feeling frustrated and disappointed. I am writing to you to ask for your help in rectifying the situation. I would appreciate it if you could resolve the issues I experienced as soon as possible.
Thank you for your time.
Sincerely,
[Your Name]
Sample #2
Dear (Company Name),
We were very disappointed with the service we received at your hotel. Our room was unclean and the staff was not very attentive. We would not recommend your hotel to anyone.
Sincerely,
[Your Name]
Sample #3
Dear [Name of Hotel],
We were recently in your hotel and were very disappointed with the service we received. We had to wait for a long time to be served and when we finally got service, it was very poor. We felt like we were rushed and didn’t get the attention we deserved.
Overall, we had a very unpleasant experience and would not recommend your hotel to anyone. We hope you can improve the service you provide to your guests in the future.
Sincerely,
[Your Name]
Sample #4
Dear Hotel Management,
We are writing to complain about the terrible service we received during our recent stay at your establishment. From the moment we arrived, we encountered several problems. Our room wasn’t ready when we arrived,
and we had to wait for more than an hour before we could even get in touch with the front desk. We then had to wait another hour before we could even get our room keys, and when we finally got to our room, it was in a terrible state. The bathroom was dirty and the bed was uncomfortable.
Overall, our stay was not enjoyable at all. We would like to ask you to take action to correct the problems we experienced, and to ensure that future guests have a better experience.
Sincerely,
[Your Name]
Sample #5
Dear [Name of Hotel],
We are writing to you to express our dissatisfaction with the service we received at your hotel. Our stay was not up to our expectations and we feel that the quality of service delivered was poor.
We booked a room at your hotel online, but found that our room was not available when we arrived. We were then allocated a room on the second floor, which was very noisy. The bed was very uncomfortable and we were not able to get a good night’s sleep.
We were also disappointed with the food. The dishes we ordered were not very appetizing and the service was slow. We would not recommend your hotel to anyone and we would like to ask you to take action to improve the service delivered to your guests.
Thank you for your time.
Sincerely,
[Your Name]
Complaint Letter Bad Service Hotel #6
Dear Hotel,
I recently stayed at your hotel and I was very unhappy with the service I received. I was not given my room key when I arrived and had to wait a long time to be given my key and then when I went to my room, the door was locked.
I had to go down to the front desk to get my key and then I had to wait a long time to get back up to my room. The door to my room was also very sticky and I had to clean it before I could get in.
I also did not have any water in my room and had to go down to the front desk to get some. I was very unhappy with the service I received and I would not recommend your hotel to anyone.
Sincerely,
[Your Name]
Sample #7
Dear Hotel,
I booked a room at your establishment last night, but I was extremely dissatisfied with the service I received. My room was not clean when I got there, and the staff was extremely unprofessional. I would not recommend this hotel to anyone.
I would like a full refund for my stay, and I hope that you will take steps to improve the quality of your service so that other guests will not have to experience the same level of dissatisfaction.
Sincerely,
[Your Name]
Sample #8
Dear Hotel Manager,
I was recently at your hotel and experienced terrible service. The wait staff was unprofessional and did not seem to care about their jobs. The room was also very dirty and in need of an update.
I would like to request that you take action to improve your staff’s professionalism and cleanliness. Additionally, I would like you to take steps to improve the wait time for customers, as it was extremely long.
Thank you for your time and I hope to see better service at your hotel in the future.
Sincerely,
[Your Name]
Sample #9
Dear Hotel Manager,
I am writing to complain about the terrible service I received recently at your hotel. I booked a room online, and arrived to find that my room had not been cleaned. After asking the front desk staff several times, they finally gave me a room on the third floor.
Unfortunately, the third floor was also extremely noisy, and I could not sleep at all. The next day, I asked the front desk staff to move me to another room, but they refused. Finally, I went down to the front desk and asked to speak to the manager.
The manager was extremely unprofessional, and refused to listen to my complaints. He instead accused me of being unruly, and told me that I needed to leave the hotel. I am really disgusted with the way that your staff treated me, and I would not recommend your hotel to anyone.
Sincerely,
[Your Name]
Sample #10
Dear Hotel Manager,
I would like to address my recent experience at your establishment. After spending a night at your hotel, I must say that I was extremely disappointed with the level of service I received.
From the moment I checked in, I was having trouble getting the staff to understand me. I had to repeat myself multiple times before they even acknowledged that I was speaking to them. Then, when I asked for directions to the nearest restaurant,
I was told that I would have to call the front desk. Even after I explained that I was in a hurry, I still had to wait more than 10 minutes for someone to come and help me.
Finally, when I arrived at the restaurant, I was told that the menu didn’t include the item I was looking for. I had to call the front desk again to order my food. It was really frustrating to have to go through all of this just to get some basic service.
It seems like there is a lot of room for improvement at your hotel. I hope that you will take the time to address my concerns and make sure that future guests have a better experience.
Sincerely,
[Your Name]
How To Write A Complaint Letter Bad Service Hotel
If you’ve ever stayed in a hotel that left you feeling frustrated and dissatisfied, you’re not alone. Unfortunately, complaints about bad service are all too common.
Here are seven tips for dealing with a complaint about bad service:
1. Don’t beat yourself up
First and foremost, don’t beat yourself up if you have a complaint about a service experience. Instead, take a step back and try to remember the good times associated with the trip.
2. Don’t be afraid to ask for help
If you need help dealing with your complaint, don’t hesitate to ask a hotel representative for help. Many hotels have customer service phone numbers or websites available.
3. Document your complaint
If you have a complaint about a service experience, take a moment to document what happened. This will help ensure that your complaint is handled in a fair and timely manner.
4. Stay calm and polite
If you’re upset about your service experience, try to stay calm and polite. This will help reduce the chances that your complaint will be dismissed or ignored.
5. Let the hotel know what you want
If you’re unhappy with the service you received, let the hotel know. This will help ensure that the situation is corrected as quickly as possible.
6. Be patient
It can be frustrating to deal with a complaint about bad service, but patience is key.
7. Don’t take the complaint lightly
Complaints about bad service are often indicative of larger issues with the hotel. If you have a complaint about a service experience, take the time to investigate the situation further. This will help ensure that you get the quality service you deserve.
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