In this article, we will learn how to write a complaint letter for excess mobile billing.
Sometimes, if a customer is overbilled, you might want to send them a written complaint.
A good letter will get their attention, and will hopefully prompt a response from the mobile provider.
- Explain what happened.
- State that you understand why the mobile bill is higher than expected.
- Request an explanation of the higher billing.
- Provide details about the mobile plan you had with the company.
- Ask what action has been taken to reduce the billing.
- Request a reduction in billing for the overage.
Let’s dive into some samples.
Complaint Letter Excess Mobile Bill
Here Are Some Samples To Guide You.
Sample #1
Dear [Employer],
I am writing to complain about the excessive mobile bill I received from [Company Name]. I understand that mobile usage is a necessary part of work, but this bill was far beyond what is reasonable.
The bill was for $___ per month, which is more than double the monthly average for my previous employer. In addition, the bill included charges for services that I never used, such as call minutes and text messages. I believe this bill was inflated in order to take advantage of my financial situation.
I would like my bill reduced to the average monthly bill for my previous employer, or if that is not possible, I would like my money back. I appreciate your attention to this matter.
Sincerely,
[Your Name]
Sample #2
Dear (Company Name),
We are writing to you to express our concern over the excessive mobile phone bill we received from (provider name). We were charged an amount that far exceeds our normal monthly usage, and we believe that this excessive billing is unjustified.
We have been using (provider name) for approximately six months, and during that time our monthly mobile phone bill has always been within acceptable parameters.
However, in the past month, our bill has increased by an excessive amount, to the point where it is significantly higher than our normal monthly usage.
We would like to ask you to investigate this matter and determine whether or not this excessive billing is justified. If it is determined that this excessive billing is in fact unjustified, we would like the charges to be reversed immediately.
Thank you for your attention to this matter.
Sincerely,
(Your Name)
Sample #3
Hello,
I am writing to complain about the excessive mobile bill I received from [company name]. The bill was for $[amount] and it appears that my usage was way beyond what was necessary.
I know I didn’t use all of the data that was supposed to be used, and I would like a refund for the excess usage. I also want to make sure that this doesn’t happen to me again in the future.
Thank you for your time,
[Your Name]
Sample #4
Dear [Name of Company],
We recently received a bill from your company for $ [Amount] for excess mobile usage. This charge is unjust and excessive, and we demand that you refund us immediately.
Our use of mobile phone services falls within the definition of reasonable use set out by your company, and we believe that we should not be charged for excessive use. We demand that you immediately refund us the $ [Amount] we were charged, and we will not be using your services again.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Sample #5
Dear [Company Name],
We are writing to express our concern about the excessive mobile bill we received from you last month. We were billed for far more than what was actually used on our account.
We understand that bills can sometimes be higher in cases of overage or usage beyond your normal plan, but we feel that this bill was significantly inflated.
We hope that you will be able to take action to rectify this situation and ensure that future bills are more reasonable. Thank you for your time and attention to this matter.
Sincerely,
[Your Name]
Complaint Letter Excess Mobile Bill #6
Hello,
We are writing to you to complain about the excessive mobile bill we received from your company. The bill we received was for $XX.XX, which is far beyond what we should have been charged.
We understand that mobile bills can be high, but this bill was excessive and we would like you to refund us the full amount. We would also like to ask that you make sure that this kind of excessive billing doesn’t happen again. Thank you for your time.
Sincerely,
[Your Name]
Sample #7
Hello,
I hope this email finds you well. I am writing to you about my recent mobile bill that I received from carriers. I was shocked to see that my bill was over $200. I understand that bills can increase due to additional charges, but this was excessive.
I would like to ask that you investigate this issue and work to reduce my mobile bill by at least 50%. I am confident that you can find a way to do this and I would appreciate your help. Thank you for your time.
Sincerely,
[Your Name]
Sample #8
Dear [Name of Company],
I am writing to complain about the high mobile bill I received from [Your Name] last month. I understand that mobile usage can be expensive, but $120 for just over a month’s worth of usage seems unnecessarily high.
I was under the impression that mobile plans were supposed to be budget-friendly, not expensive. I am sorry to say that I will be canceling my service with [Your Name] and moving to a provider that is more affordable.
Thank you for your time.
Sincerely,
[Your Name]
Sample #9
Dear [Name of Company],
I am writing to bring to your attention the fact that my mobile bill has increased substantially in the past few months. I think it would be a good idea to do some investigation and see if there is a possible explanation for this.
I am writing because I am not happy with the way my mobile bill has been increasing. I am not sure if this is a mistake on the part of your company, or if there is a deliberate attempt to increase my bill without my consent.
I would like to ask you to investigate this matter and find out what is happening. I am also prepared to take any necessary actions to ensure that my bill is reduced to a more reasonable amount.
Thank you for your time and attention to this matter.
Sincerely,
[Your Name]
Sample #10
Dear [Company Name],
I am writing to complain about the excessive mobile bill I received from you. The bill was for $ [amount], and it seems like the amount I was charged was way too high. I understand that there are sometimes unavoidable costs associated with using mobile phone services,
but this bill was way too much for what I actually used. I would like you to either refund my entire bill or reduce the amount I was charged to reflect the actual amount I used. Thank you for your attention to this matter.
Sincerely,
[Your Name]
How To Write A Complaint Letter Excess Mobile Bill
If you received a mobile bill with excessive charges, you’re not alone. In fact, there are several things you can do to try to get your money back.
Here are five tips to help get your complaint letter excess mobile bill written correctly and efficiently:
1. Get all of the details
When writing your complaint letter excess mobile bill, make sure you have all of the details about the charges. This includes the date, time, and location of the incident.
2. Be specific
When describing the excessive charges, be as specific as possible. For example, state how much money was overcharged, the type of service used, and the account number of the person who was overcharged.
3. Be patient
Don’t expect your complaint to be resolved overnight. Be patient and keep track of the progress made.
4. Stay organized
Keep all of your documents related to your complaint, including your original bill, any emails related to the incident, and any phone records. This will help you track the progress of your complaint.
5. Get legal help
If you don’t feel like you can handle the process on your own, consider getting legal help. A lawyer can help you file a complaint and make sure that your rights are protected.