In this article, we will learn how to write a complaint letter online store wrong color product.
If you have been to an online store that sold your favorite item in the wrong color, you probably want to complain about it.
You should write a complaint letter to the online retailer. This is because they can easily fix the problem.
Below are a few tips to help you write the perfect complaint letter:
- State exactly what the company did wrong.
- Make sure you have proof of the error.
- If possible, include any photos you may have taken.
- Ask if there is any way you can be compensated for your troubles.
Here are some sample letters for you to use as templates.
Complaint Letter Online Store Wrong Color Product
Here Are Some Samples To Guide You.
Sample #1
Dear [Name of Online Store],
We recently purchased a [Product Name] from your store and were extremely disappointed when we received it. The product we received was not the color we ordered, and looked very different from the image on your website.
We would like to request a full refund for the product we purchased, as well as a refund for the shipping costs. We have also included a picture of the product we received to help illustrate our point.
Thank you for your time and attention to this matter.
Sincerely,
[Your Name]
Sample #2
Hello,
I recently purchased a product from your online store and I was extremely disappointed with the color. The product I purchased was supposed to be in the color “teal” but it was actually a light blue color. I am extremely disappointed with this and I would like a refund for the product.
Thank you for your time.
Sincerely,
[Your Name]
Sample #3
Hello,
We would like to bring to your attention that we recently purchased a product from your online store and received the wrong color product.
The product we received was blue instead of the product we ordered which was green. We were very disappointed with this and would like a full refund for the product.
Thank you for your time,
[Your Name]
Sample #4
Dear [Company Name],
We’re writing to express our dissatisfaction with the color of the product we purchased from your online store. The product in question is a blue t-shirt, and according to the online product description, the shirt is supposed to be blue.
However, when we received the shirt, it was a very different color, much darker than the blue described in the description.
We’re not sure if this was an oversight on your part, but we feel that it’s important to let you know that we were not happy with the color of the shirt we received. We would have appreciated it if you could have sent us the correct color product instead.
Thank you for your time,
[Your Name]
Sample #5
Dear [Name of Online Store],
We are writing to you to express our concern over the incorrect color product that we recently purchased from your store.
We were extremely disappointed to receive the product in a color different from the one advertised online. We understand that color discrepancies can occur in the manufacturing process, but we felt that the color should have been more accurate given the price differential between the advertised and the actual color.
We would like to request a full refund for the product we purchased, and we would like to see more careful oversight of color accuracy when manufacturing products.
We hope that you will take our complaint seriously and make the necessary changes to ensure that future customers receive products in the colors that they expect.
Thank you for your time,
[Your Name]
Complaint Letter Online Store Wrong Color Product #6
Hello,
I was recently shopping on your online store and purchased a product that I thought was the right color. However, when I got it I realized that it was the wrong color and it was not what I wanted.
I was very disappointed with this and would like a refund or a replacement product that is the right color. Please let me know what options you have for me.
Thank you,
[Your Name]
Sample #7
Hello,
I recently ordered a product from your online store and received a product that was not the color that I ordered. The product I received was a different color than the color that I ordered.
I am writing to ask you to please correct the color of the product that I received. I am very disappointed with the quality of the product and would like to receive the product that I ordered.
Thank you for your time,
[Your Name]
Sample #8
Dear [Company Name],
I am writing to complain about the color of a product I purchased from your online store. The product I bought is the [Product Name] shirt and it is not the color that is shown on the website. The shirt I received is a dark green color instead of the light green color that is shown on the website.
This is not the first time I have had this issue. I have also bought a shirt from your online store in the past and the color was also wrong. I have purchased other products from your online store in the past and they have all been of poor quality.
I would like to ask you to fix the color of the shirt I bought from your online store and to provide me with a refund for the shirt.
Thank you for your time.
Sincerely,
[Your Name]
Sample #9
Hello,
We were extremely disappointed to receive the wrong color product from your online store. The product we received was not the color we ordered, and it was not the color that is shown on the website.
We placed an order for a blue product, but received a green product. We were not happy with the color and it made us look bad in front of our friends. We would like a refund for the green product and an apology for the mistake.
Thank you for your time.
Sample #10
Dear [Name of Online Store],
I recently purchased a product from your store that I thought was the correct color but it turns out to be a different color than what was shown on the website. I was very disappointed when I received the product and now I want to return it.
I would really appreciate if you could help me return the product and get the correct color product. Thank you for your time.
Sincerely,
[Your Name]
How To Write A Complaint Letter Online Store Wrong Color Product
If you’ve ever ordered something from an online store, and received an item that’s color is different than what you ordered, you’re not alone. In fact, this issue has been plaguing online stores for years, and it’s time to take action.
Here are six tips for writing a complaint letter online store about the wrong color product:
1. Start by writing a polite email to the store
Begin your email by expressing your disappointment and explaining the situation. Be sure to include your order number and the color you ordered.
2. Explain that you received an item that is different than the color you ordered
State that you received the wrong color product and explain the specific details of what you received.
3. Request a refund or a replacement
Request a refund or a replacement for the wrong color product. If the store is unwilling to do either, state that you will take your business to another online store.
4. Include a photo of the product you received
If possible, include a photo of the wrong color product you received. This will help the store to better understand your situation.
5. Contact the Better Business Bureau (BBB) if necessary
If you feel that the store has not been cooperative in resolving the issue, you may want to contact the Better Business Bureau.
6. Follow up with the store if necessary
If the store is still not cooperative, you may want to follow up with them in order to make sure the issue has been resolved.