An E-ZPass violation stinks. It’s an unexpected fee for a toll you thought you paid. You might need a “Sample Letter To Dispute EZ Pass Violation” if you feel you were charged unfairly. Perhaps your transponder didn’t register. Maybe you were incorrectly identified.
We’ve got your back. This article provides sample letters to dispute E-ZPass violations. These templates can help you craft your own dispute letter. They can make the process much easier.
Our goal is simple. We aim to provide clear, useful examples. Use them as a starting point. Tailor them to your specific situation. Let’s get started and clear up those violation fees!
Sample Letter To Dispute Ez Pass Violation
[Your Name]
[Your Address]
[Your City, State, Zip Code]
[Your Email Address]
[Your Phone Number]
[Date]
E-ZPass Customer Service
[E-ZPass Address]
[E-ZPass City, State, Zip Code]
Subject: Dispute of Violation Notice [Violation Number] and Account [Your Account Number]
Dear E-ZPass Customer Service,
I am writing to dispute violation notice number [Violation Number] which I received on [Date of Violation]. My E-ZPass account number is [Your Account Number].
[Choose ONE of the following options and elaborate. If none apply, write your own explanation clearly stating why you believe the violation is incorrect.]
Option 1: My E-ZPass transponder was properly mounted in my vehicle and my account was active at the time of the alleged violation. I believe the system may have malfunctioned in reading my transponder. If possible, please provide documentation or images related to this toll.
Option 2: I believe this violation notice was issued in error because I was driving a different vehicle at the time and location indicated. My E-ZPass transponder was in my [Your Vehicle Make and Model] with license plate number [Your License Plate Number] and not in the vehicle that allegedly committed the violation.
Option 3: I had recently updated my vehicle information with E-ZPass, and there may have been a delay in the system recognizing the change. The vehicle information listed on the violation notice may be outdated. (Provide the updated vehicle information).
Option 4: I was not the driver of the vehicle at the time of the alleged violation. The vehicle was [rented/borrowed/etc] by [Name of Driver] on that day.
I have attached a copy of my E-ZPass account information [if applicable], vehicle registration [if applicable], or any other supporting documents.
I request that you investigate this violation and dismiss it from my account. I am a long-time E-ZPass customer and have always made every effort to comply with E-ZPass regulations.
Thank you for your time and attention to this matter. I look forward to your prompt response and resolution.
Sincerely,
[Your Signature]
How to Write Sample Letter To Dispute Ez Pass Violation
1. Crafting a Compelling Subject Line
The subject line is your initial foray. It should be concise and immediately convey the purpose of your missive. Avoid ambiguity; precision is paramount.
- Example: Dispute – EZ Pass Violation [Violation Number] – [Your Account Number]
- Consider adding the date of the alleged infraction for added clarity.
2. The Salutation: A Formal Overture
Begin with a professional salutation. This sets a respectful tone for your entreaty. Avoid overly casual greetings.
- Preferred: “Dear EZ Pass Dispute Resolution Department,”
- If a specific name is available, use it, but generic is acceptable when information is scarce.
3. Establishing Context: The Introductory Paragraph
Clearly state your purpose in the first paragraph. Concisely identify the violation you are contesting and your account details. Directness is key.
- Identify the specific violation number.
- Mention your EZ Pass account number.
- State your intention to dispute the violation.
- Include the date, time, and location of the alleged infraction.
4. Articulating Your Grievance: The Substantiating Body
This is where you present your argument. Be lucid and provide all pertinent information supporting your claim. Avoid emotional rhetoric; stick to facts.
- Clearly explain why you believe the violation is erroneous.
- If you had sufficient funds, state that unequivocally.
- If the transponder malfunctioned, describe the malfunction.
- If you believe you were incorrectly identified, provide evidence to the contrary (e.g., vehicle description discrepancies).
- Include any relevant documentation (e.g., EZ Pass statement showing sufficient funds, repair records for transponder).
5. Providing Supporting Evidence: Bolstering Your Case
Substantiate your assertions with tangible proof. Copies of statements, photos, or other documentation can significantly augment your claim. Never send originals.
- Include photocopies of EZ Pass statements showing sufficient funds.
- Attach repair records for a malfunctioning transponder.
- Provide photographic evidence if applicable (e.g., showing incorrect vehicle identification).
- Clearly label each attachment for easy reference.
6. The Desired Resolution: A Clear Expectation
Clearly articulate what you expect as a resolution. Do you want the violation dismissed? A refund? State your desired outcome explicitly.
- State you are requesting the violation be dismissed entirely.
- If you paid the violation, request a full refund.
- Suggest a reasonable alternative if appropriate (e.g., payment of the toll if the transponder malfunctioned).
7. Closure and Contact Information: The Final Flourish
Conclude with a professional closing and provide your contact information. Express gratitude for their consideration and reiterate your willingness to cooperate.
- Use a formal closing like “Sincerely” or “Respectfully.”
- Include your full name, address, phone number, and email address.
- Thank them for their time and consideration.
- State your willingness to provide additional information if needed.
Frequently Asked Questions: Disputing an EZ Pass Violation
Understanding how to dispute an EZ Pass violation is essential for maintaining a clean driving record and avoiding unnecessary fees. This FAQ addresses common questions about drafting a dispute letter.
What information should I include in my dispute letter?
Your dispute letter should include your EZ Pass account number, vehicle license plate number, the date and time of the alleged violation, the location of the violation, a clear explanation of why you believe the violation is incorrect, and any supporting documentation (e.g., EZ Pass statement, photos).
Where should I send my dispute letter?
Send your dispute letter to the address provided on the violation notice. It is advisable to send the letter via certified mail with return receipt requested to ensure proof of delivery.
What is a valid reason for disputing an EZ Pass violation?
Valid reasons for disputing a violation may include a malfunctioning transponder, incorrect license plate information on file, proper funds in your account at the time of the toll, or evidence that the toll was paid through another means.
How long do I have to dispute an EZ Pass violation?
The timeframe for disputing a violation is typically outlined in the violation notice. It is crucial to adhere to this deadline, as late submissions may not be considered.
What happens after I submit my dispute letter?
After submitting your dispute, the EZ Pass agency will review your claim. You will typically receive a written response indicating whether your dispute was accepted or rejected, along with an explanation of their decision.
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